RETURNS POLICY

Special Orders

Made to order goods and goods specially ordered for you must be cancelled within 5 days of placing an order as after this 5 day period these items may have commenced production with the manufacturer or have been ordered. Special order goods cannot be returned.

Examples of a special order :  Non stock sofas, sofas order in a fabric of your choosing, bespoke sized sofas, dining chairs and counter stools from our BESPOKE collection

How do I return a Stock Furniture order that has been delivered? 

If you are not 100% happy with your purchase upon receipt, please make it know to our delivery team immediately and contact us within 14 days to arrange a return.  This will incur a restocking charge of 20% plus a collections charge of €49.

To return a product, it must be undamaged and not tampered with in any way.  Please ensure that you are completely satisfied with your purchase before our delivery team leave , after this stage, this is deemed as acceptance of the products and therefore not be returned. It is your responsibility to return the item to our warehouse, and must be returned within 14 days of notification of return.  Special order goods cannot be returned. Please note that mattresses, divans, pillows, and duvets cannot be returned for hygiene reasons.

What do I do if I received a faulty? 

If you think an item you received may be faulty, please email us immediately at alderfordinteriors@gmail.com with details of the fault. Our customer service team will contact you promptly to discuss a resolution to your issue in line with consumer protection regulations